P·01
Listening
The center doesn't emit first — it receives. Radial starts from the customer's voice, not its own.
About
We're listening, and we're going to do it right.
Radial CX comes from a conviction: customer experience deserves the same depth of measurement as the product itself.
Manifesto
A calm signal, sustained over time.
Radial CX comes from a conviction: customer experience deserves the same depth of measurement as the product itself. Not with quick surveys and binary sentiment, but with the emotional richness every conversation contains.
We are Whitespace Software, an AI-native engineering firm in Medellín, Colombia. We build software that thinks — but listens first. Every Radial CX module was designed to solve a real problem we saw repeat in CX teams: tools that capture a lot and understand little.
Our concentric logo says it: a signal leaves a stable center and expands without rushing. Something is listening, and that something is calm. That's how we work. That's how we build.
Principles
Four brand principles.
P·02
Calm
No performative urgency. Intelligence works in silence: 20 emotions analyzed without the user configuring anything.
P·03
Reach
A single signal travels to multiple destinations. The same comment generates insight for the agent, the product manager, and the director.
P·04
Continuity
Radial isn't a one-off project. It's a system pulsing in the background: continuous monitoring, a benchmark that improves with every customer, impact reports that accumulate.